Capital markets regulator SEBI resolved 4,493 investor complaints through its online grievance redressal platform SCORES last month.
About SCORES Portal:
SCORES, or the SEBI Complaints Redress System, is an online platform launched in 2011 that enables investors to file and track complaints against listed entities and SEBI-registered market intermediaries.
As per the upgraded SCORES 2.0 framework, complaints are automatically directed to the concerned entities, which are mandated to respond with an Action Taken Report (ATR) within 21 days.
If the investor is dissatisfied with the response, they may seek a First Level Review within 15 days.
During this review period, complaints remain classified as pending, even if an ATR has already been submitted.
In cases where the grievance remains unresolved following the First Level Review, investors have the option to escalate the matter to SEBI for a Second Level Review.
The complaints may be closed if the investor opts for resolution through the Online Dispute Resolution (ODR) mechanism.
Thus, the SCORES Portal enables market intermediaries and listed companies to receive complaints online from investors, redress such complaints, and report redressal online.
An investor who is not familiar with SCORES or does not have access to SCORES can lodge complaints in physical form at any of the offices of SEBI.
Such complaints would be scanned and also uploaded in SCORES for processing.
Dear Student,
You have still not entered your mailing address. Please enter the address where all the study materials will be sent to you. (If applicable).
