What is the Integrated Pensioners’ Portal (IPP)?

About Integrated Pensioners’ Portal: 

• It is specifically designed to ensure complete digitization of the pension processing and payment system.
• It combines the pension processing and payment services of five banks (Bank of India, State Bank of India, Bank of Baroda, Punjab National Bank, and Canara Bank) into a single window.
  • Most pension-disbursing banks will be integrated with the portal later.
• Its primary objective is to achieve transparency and efficiency in pension-related services. With this system, the pensioner's personal and service particulars can be captured, which enables the online submission of pension forms.
• Retirees will also be notified of the progress of their pension sanction through SMS or email, keeping them informed throughout the process.
• A major feature of the IPP is that retirees can access their monthly pension slips, check the status of life certificates, submit Form 16, and view statements of arrears paid.
• The portal has a Bhavishya platform and a Centralised Pension Grievances Redress and Monitoring System (CPENGRAMS).

Bhavishya platform:

• It is an online Pension Sanction & Payment Tracking System launched by the Department of Pension & Pensioners’ Welfare.
• It provides online tracking of pension sanction and payment process by the individual as well as the administrative authorities for all actions preparatory to grant pension and other retirement benefits, as well as payment of monthly pension after retirement.
• The system captures the pensioners personal and service particulars. The forms for processing pensions can be submitted online.
• It keeps retiring employees informed of the progress of the pension sanction process through SMS/ Email. The system obviates delays in the payment of pensions by ensuring complete transparency and establishing accountability in the pension sanction and payment process.
• The system obviates delays in the payment of pensions by ensuring complete transparency. 

CPENGRAMS:

• CPENGRAMS is an online web-enabled system for speedy redressal of grievances related to pension by various Central Government Ministries/ Departments/Organizations.
• This system, besides providing a faster access to pensioners, offers the following online facilities:
  • Registration of pension grievances online
  • Forwarding of reminders on line
  • Query on the status of any of the registered grievances
  • Available (24*7) basis for submission of grievance online
• It has been developed with the objective of speedy redress and effective monitoring of the grievances besides providing fast access to pensioners. 
• Pensioners can also appeal if they are not satisfied with the redressal of their grievance.