About Global Capability Centres (GCCs):
- Global Capability Centres (GCCs), or Captive Centres, are offshore offices or subsidiaries set up by multinational corporations (MNCs) to handle various business processes and services.
- GCCs connect organizations to a global pool of top-tier talent, equipped with the latest technology and training needed to stay ahead of industry trends, continually innovate, and create sustained growth.
- These centres are responsible for a wide range of tasks, including IT support, research and development (R&D), data analytics, finance, human resources, and other back-office functions.
- Over time, many GCCs have evolved from being simple support centres to becoming strategic hubs that drive innovation and high-value business functions.
- GCCs in India:
- Earlier, GCCs were established in India primarily to reap cost benefits.
- Customer support, data processing, and IT services that these centres mainly focused on.
- Due to its abundant skilled labour force and lower operational cost, India proved to be an ideal location for setting up GCCs.
- However, GCCs have evolved over time to expand massively and now include critical business functions such as R&D, analytics, digital transformation, and innovation.
- Key GCC hubs are located in Bengaluru, Hyderabad, Pune, Chennai, Mumbai, and the National Capital Region (NCR).
