About National e-Governance Service Delivery Assessment:
- It is a biennial assessment framework developed by Department of Administrative Reforms and Public Grievances (DARPG).
- It measures the depth and effectiveness of existing e-Governance service delivery mechanisms from the citizen’s perspective.
- Global Reference: It is based on the Online Service Index (OSI) of the UN e-Government Survey.
- It assesses the availability, accessibility and maturity of online service delivery across States, Union Territories and focus Central Ministries/Departments.
- NeSDA serves as an important benchmarking exercise for improving online service delivery across the country.
NeSDA 2025 framework dimensions and additions:
- Portal Coverage: All Government Portals assessed under NeSDA are classified into two categories, viz:
- State, UT, City and Central Ministry Portals
- State, UT, City and Central Ministry Service Portals
- Focus Sectors and Mandatory Services Coverage: It covers G2C and G2B services across key sectors, viz., Finance, Labour & Employment, Education, Local Governance & Utility Services, Social Welfare, Environment (including Fire), Tourism, Public Grievance, Transport and Travel sectors.
- It proposes an expansion on focus sectors with the addition of services of Ministry of Corporate Affairs.
- In NeSDA 2025, a total of 59 mandatory services are proposed to be assessed for every State & UT and 43 services to be assessed covering Central Ministries/Departments.
- Assessment Parameters: It includes Security, Privacy, Open Government Data (OGD), E-Participation, Ease of Use, Emerging Technology
