About Grievance Redressal Assessment and Index:
- It is developed by the Department of Administrative Reforms and Public Grievances (DARPG).
- Objective: It evaluates ministries and departments on the effectiveness and timeliness of grievance resolution through the Centralized Public Grievance Redress and Monitoring System (CPGRAMS).
- It has been formulated based on 4 dimensions (Efficiency, Feedback, ,Domain and Organisational Commitment and corresponding ) and 11 indicators.
Key Facts about Centralized Public Grievance Redress and Monitoring System
- It is an online platform available to the citizens 24×7 to lodge their grievances to the public authorities on any subject related to service delivery.
- It was developed and monitored by the Department of Administrative Reforms and Public Grievances (DARPG), Ministry of Personnel, Public Grievances, and Pensions.
- It is a single portal connected to all the ministries/departments of the Government of India and States.
- The status of the grievance filed in CPGRAMS can be tracked with the unique registration ID provided at the time of registration of the complainant.
- The grievances received on the CPGRAMS shall be resolved promptly as soon as they are received but within a maximum period of 21 days.
